Frequent PTAC Cleaning Questions

How much does your PTAC cleaning service cost?

How long does it take to clean one PTAC unit?

Will I have to put rooms out of order during the PTAC cleaning service?

How many days will it take to service my hotel?

How will you work around my guests?

Why don’t you clean PTAC units in room like other companies?

Do you carry insurance?

Why can’t my maintenance team provide a PTAC cleaning service?

How often should I have my PTAC units cleaned?

1. How much does your PTAC cleaning service cost?

We charge per PTAC unit that is serviced, that rate varies on the factors:

• Number of PTAC units to be serviced
• Zip code of hotel
• Units wired to thermostat (for PTACs)
• Presence of an elevator

We do take pride in offering our service at lower rates than all other national service providers. Please call for exact pricing.

2. How long does it take to clean one PTAC unit?

Each PTAC unit is outside of its room for approximately 20 minutes. Typically we work on 4 PTAC units at a time, allowing the PTAC units outside that are not being serviced time to dry.

3. Will I have to put rooms out of order during the PTAC cleaning service?

No! We are quite good at cleaning PTAC units around occupancy avoiding inconvenience for your guests.

4. How many days will it take to service my hotel?

It depends how many PTAC units your hotel has. As a rough guideline, we service between 40 to 60 PTAC units per day. The variance depends on: amount of soil in the units, method of wiring, presence of elevator, and if beds or furniture restrict access to the unit.

5. I am operating at high occupancy, how will you work around my guests?

This is a common concern for hotel management and is successfully dealt with on a regular basis by our team. We start our day with service on “vacant ready” rooms, once these PTAC units have been completed most guests due to check out have left and we begin service on “vacant dirty” rooms. When no other rooms remain, we move onto occupied rooms. In this situation, hotel management will decide if a member of hotel staff will need to be present during entry into rooms. Our teams have tricks to minimize time in occupied rooms, like taking a clean PTAC unit from a vacant room and doing a “quick switch” with the dirty PTAC unit in the occupied room. Throughout the process, we keep communication with front desk staff frequent, updating them with our PTAC cleaning progress while getting the most recent unoccupied room lists.

6. Why don’t you clean PTAC units in room like other companies?

While it does take additional time to transport PTAC’s outside (primary reason our competitors service in room) we can offer a more thorough service while avoiding disruption to hotel guests with an in room service. When servicing dirty units inside, much care must be taken with regards to comforters, drapes, carpet, and disposal of soil from units (usually in guest room toilets). Pressure on sprayers must be turned down to avoid backsplash adversely affecting the quality of clean. Typically the unit is serviced inside cleaning trays with tarps placed over beds and on carpet for protection. All servicing equipment is brought inside (hoses, vacuum’s, etc.) creating trip hazards, loud noise, and eyesores for hotel guests. With this method it is more difficult to target unoccupied rooms, instead the preference for the in room method of service is to service each room in a row. We believe moving the PTAC outside to avoid the mentioned issues is value added for you, the hotel manager.

7. Do you carry insurance?

Yes, insurance levels meet all major hotel management company standards.

8. Why can’t my maintenance team provide a PTAC cleaning service?

Due to equipment and time restraints, maintenance teams typically will only treat the surface of units that are visible to guests. Heavy demands on engineers create a reactive environment to maintenance when a proactive solution is needed. Tasks such as A/C cleaning only become a priority when they become a problem.

9. How often should I use a PTAC cleaning service?

Every PTAC and VTAC manufacturer recommends at least a yearly service.